Refund policy
Return and refund policy
Thank you for shopping at Alfysl! We are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes a return or refund may be necessary. Please read our policy carefully to understand your options.
Return Policy:
1. Eligibility for Returns:
o Items must be returned within 10 days of purchase.
o Items must be unworn, unwashed, and in their original condition with tags attached.
o Personalized or customized items cannot be returned unless they arrive damaged or defective.
2. Return Process:
o To initiate a return, please contact us at alfyslfabrics@gmail.com or call, Whatsapp us at 03288595343 to request a return authorization.
o Once your return request is approved, we will provide you with instructions on how to proceed.
3. Return Shipping:
o Customers are responsible for return shipping costs unless the item received is defective or damaged.
o We recommend using a trackable shipping service for your return to ensure its safe arrival.
Refund Policy:
1. Refund Process:
o Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
o If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.
2. Non-Refundable Items:
o Shipping charges are non-refundable.
o Refunds are not available for items returned after the 10-day return period or for items that are not in their original condition.
Exchange Policy:
 If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us:
If you have any questions about our return and refund policy, please don't hesitate to contact us at alfyslfabrics@gmail.com or call us at 03288595343. We are here to assist you.
Thank you for shopping at Alfysl!